Alison Axisa Eriksen

• Vågan, Andre; Haaland-Øverby, Mette; Eriksen, Alison Axisa; Fredriksen, Kari; Stenov, Vibeke & Varsi, Cecilie [Show all 12 contributors for this article] (2023). Group-based patient education via videoconference: A scoping review. Patient Education and Counseling. ISSN 0738-3991. 118, p. 1–9. doi: 10.1016/j.pec.2023.108026. Full text in Research Archive Show summary

  Objectives: To summarize recent evidence on the feasibility, acceptability, and effectiveness of videoconference (VC) group-based patient and caregiver education. Methods: Systematic searches of the literature were conducted. Data was extracted on the characteristics of the studies and interventions and on the feasibility, acceptability, and effectiveness of the interventions. Results: From 12,570 hits, 65 studies were eligible for inclusion. Their results confirmed previously identified tendencies of high feasibility and acceptability of VC group patient education, and improved health outcomes. However, evidence of effectiveness is limited, and the quality of studies is varied. Several patient and caregiver groups also remain under-researched. Only four studies stated that facilitators were trained in using VC-technology. Conclusion: VC group-based patient and caregiver education is feasible and acceptable and may improve health outcomes for participant patients and caregivers. However future research should increase the number of high-quality randomized controlled trials to establish the effectiveness of VC group-based education for several groups of patients and caregivers. Studies of the training of facilitators is also warranted. Practice implications: The results suggest that interventions should be more accessible. An overview of the recent evidence may also stimulate the development and evaluation of VC group-based patient and caregiver education.

• Eriksen, Alison Axisa; Fegran, Liv; Fredwall, Terje Emil & Larsen, Inger Beate (2023). Patients' negative experiences with health care settings brought to light by formal complaints: A qualitative metasynthesis. Journal of Clinical Nursing (JCN). ISSN 0962-1067. 32(17-18), p. 5816–5835. doi: 10.1111/jocn.16704. Show summary

  Introduction: Narratives of negative patient experiences expressed in complaints can help health care professionals reflect on their practices. Aims: To synthesise evidence from qualitative primary studies on patients’ negative experiences with different health care settings and to obtain a detailed picture of what patients find problematic while receiving health care. Design: Metasynthesis inspired by Sandelowski and Barroso. Methods: A protocol was published in the International Prospective Register of Systematic Reviews (PROSPERO). A systematic search was conducted in CINAHL (EBSCOhost), MEDLINE (EBSCOhost), PsycInfo (Ovid) and Scopus, on 20.04.2021. Backward and forward citations of included reports were searched for relevant studies and the search was completed in March 2022. Two researchers independently screened and appraised the included reports. A metasynthesis using reflexive thematic analysis and a metasummary were conducted. Results: Twenty-four reports were included, and four main themes were extracted from the metasynthesis: 1) problems with access to health care services; 2) failure to acquire information about diagnosis, treatment, and the expected patient role; 3) experiencing inappropriate care and bad treatment; and 4) problems with trusting health care service providers. Conclusions: Negative patient experiences impact patients’ physical and psychological health, leading to suffering and hampering patients from involving themselves in their health care. Relevance to clinical practice: Narratives of negative patient experiences aggregated from the findings provide knowledge about what patients need and expect from health care providers. These narratives can help health care professionals reflect on the way they interact with patients and improve their practice. Health care organisations need to prioritize patient participation. Reporting Method: Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines were followed. Patient or Public Contribution: Findings were presented and discussed in a meeting with a reference group representing patients, health care professionals and the public.

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• Eriksen, Alison Axisa; Fegran, Liv; Fredwall, Terje Emil & Larsen, Inger Beate (2023). Pasienters negative erfaringer med bruk av helsetjenester brakt frem i lyset av formelle klager: en kvalitativ metasyntese.

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