VER309 Service design and delivery

Teaching language

This course is taught in Norwegian and an English translation of the course description is not available.

Course contents

Key topics in the course are:

• Offering and organizing services

• Organization and management

• State and municipal knowledge

• The development and principles of the welfare state

• Health and social policies

• User participation, user management and individual plan

Learning outcomes

The student

Knowledge

• demonstrates broad knowledge of communication, interaction and collaboration, and of how language and culture affect this

• demonstrates knowledge of interdisciplinary, interprofessional and cross-sectoral collaboration between and across companies and levels

• is familiar with political and administrative decision-making processes, the most common models for organizing and managing welfare services, and the role of the social educator as a health and social policy actor

• demonstrates knowledge of how society is built up, functions and changes, and how individuals' behavior and situation are affected by the society they are part of

• demonstrates knowledge of the health and welfare system, current laws and regulations and guidelines in the health and social sector

• demonstrates knowledge of how health and social policy guidelines affect the performance of services and the life situation of service recipients

• is familiar with user-driven innovation

Skills

• is able to apply professional knowledge to assess what may contribute to interdisciplinary, interprofessional and cross-sectoral collaboration

• is able to apply and develop individual plans to ensure comprehensive and coordinated services

• is able to apply up-to-date knowledge of the health and welfare system, laws, regulations and guidelines to ensure equal and professionally sound offers to service recipients

• is able to apply professional knowledge to assess situations that may develop as threatening to patients and staff and implement measures to prevent such incidents

• is able to apply professional knowledge and relevant results from research and development work to develop services

General competence

• is able to plan and implement targeted cooperation processes and to prevent and resolve conflicts

• is able to plan and carry out collaboration using relational, communication, cultural and management skills

• is able to exchange views and experiences with others and through collaboration contribute to the development of good practice

• is able to convey professional views and experience-based knowledge related to the rights of the disabled to contribute to self-determination and equal participation in society for people with disabilities

• demonstrates insight into organizational changes and improvement of services

• demonstrates insight into quality work, is able to assess the risk of undesirable incidents and is familiar with methods for following this up systematically through quality, notification and non-conformance management systems

Examination requirements

• Participated in compulsory education

• Approved mandatory work requirements

See the subject booklet on Canvas for a more detailed description.

Teaching methods

Teaching methods include lectures, supervised group work, assignment writing, work requirements, presentations and self-study. There is compulsory teaching in the subject. Estimated student workload is 270 hours.

Evaluation

The person responsible for the course, in consultation with the student representative, decides the method of evaluation and whether the courses will have a midterm- or end of term evaluation, see also the Quality System, section 4.1. Information about evaluation method for the course will be posted on Canvas.

Assessment methods and criteria

The exam consists of a portfolio. The folder is handed in as a group answer. The folder must contain two student works:

1. Service organization

2. Health and social policy

An overall assessment is given as passed / failed. All three student papers must be assessed as passed in order for the exam to be considered a total pass. A common grade is determined for the group. See the subject booklet on Canvas for a more detailed description.