Peter André Busch

• Busch, Peter André (2023). Faced with digital bureaucrats: A scenario-based survey analysis of how clients perceive automation in street-level decision-making. Government Information Quarterly: an international journal of information technology management, policies, and practices. ISSN 0740-624X. 40(4). doi: 10.1016/j.giq.2023.101872. Show summary

  Street-level bureaucracies are digitalized with significant implications for street-level decision-making. Whereas research has focused on how street-level bureaucrats are influenced by this development, less research has focused on how the clients, who experience actual policy outcomes, perceive the increasing digitalization. This study explores clients' perceptions of automation in street-level decision-making. To do so, we have presented clients with three hypothetical case scenarios of street-level work with automated decision-making. Our findings suggest that clients are reluctant to automation in complex decision-making at the street level. However, those who trust technology the most are more in favor of automation. Individual differences were found in terms of gender and age. This study contributes, first, to the understanding of how clients perceive automation in street-level decision-making, and second, to practice by offering recommendations.

• Busch, Peter André & Hausvik, Geir Inge (2023). Too Good to Be True? An Empirical Study of ChatGPT Capabilities for Academic Writing and Implications for Academic Misconduct. In Midha, Vishal & Animesh, Animesh (Ed.), The 29th Americas Conference on Information Systems (AMCIS). Association for Information Systems (AIS). ISSN 978-1-958200-05-6.
• Skaug, Henrik Aage & Busch, Peter André (2022). AI for Situational Awareness in Situations With High Uncertainty: An Explorative Case Study. In Matook, Sabine (Eds.), Proceedings of the 30th European Conference on Information Systems (ECIS 2022). Association for Information Systems (AIS). ISSN 978-1-7336325-6-0.
• McCarthy, Stephen; Scholta, Hendrik; Hausvik, Geir Inge & Busch, Peter André (2022). A Boundary Spanning Perspective of Practical Impact: The Case of IS Practitioner Doctorates. In Böhmann, Tilo; Hui, Kai-Lung & Venkatesh, Viswanath (Ed.), Proceedings of the International Conference on Information Systems (ICIS2022). Association for Information Systems (AIS). ISSN 978-1-958200-04-9.
• Busch, Peter André; Hausvik, Geir Inge; Ropstad, Odd Karsten Danielsen & Pettersen, Daniel (2021). Smartphone usage among older adults. Computers in Human Behavior. ISSN 0747-5632. 121. doi: 10.1016/j.chb.2021.106783. Full text in Research Archive
• Busch, Peter André & Stephen, McCarthy (2021). Antecedents and consequences of problematic smartphone use: A systematic literature review of an emerging research area. Computers in Human Behavior. ISSN 0747-5632. 114. doi: 10.1016/j.chb.2020.106414.
• Busch, Peter André (2020). Problematic Smartphone Use and Its Associations With Personality Traits and Hedonic Motivation, Proceedings of the 23rd Pacific Asia Conference on Information Systems (PACIS). Association of Information Systems. ISSN 978-1-7336325-3-9.
• Busch, Peter André (2020). Crafting or mass-producing decisions: Technology as professional or managerial imperative in public policy implementation. Information Polity. ISSN 1570-1255. 25(1), p. 111–128. doi: 10.3233/IP-190163.
• Busch, Peter André & Eikebrokk, Tom Roar (2019). Digitizing Discretionary Practices in Public Service Provision: An Empirical Study of Public Service Workers’ Attitudes. Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS). ISSN 1530-1605. p. 3130–3139. doi: 10.24251/HICSS.2019.379. Full text in Research Archive
• Busch, Peter André (2018). Technology and Institutional Logics. In Baskerville, Richard & Nickerson, Robert (Ed.), Proceedings of the 39th International Conference on Information Systems (ICIS). Association for Information Systems (AIS). ISSN 9780996683173. Show summary

  During the past decade, information systems (IS) scholars have increasingly benefited from the concept of institutional logics. Whereas much of this literature looks at how actors are influenced by and seek to influence institutional logics, less research has focused on the direct link between technology and institutional logics. By neglecting this perspective, we have failed to explain how technologies, as material manifestations of institutional logics, can influence institutional stability and change. This paper has two main contributions. First, we provide an overview of IS research that draws upon institutional logics. We show that this research stream clusters into four perspectives focusing on how agentic behavior influences logics, how logics influence human behavior, how technology can influence logics, and how technology can influence human behavior. Our review shows inconclusive results regarding the role of technology in institutional stability and change, and more research is called upon. As our second contribution, we suggest an analytical framework to systematically investigate how technological artifacts relate to institutional logics and how they can change organizing.

• Busch, Peter André; Henriksen, Helle Aagard Zinner & Sæbø, Øystein (2018). Opportunities and challenges of digitized discretionary practices: a public service worker perspective. Government Information Quarterly: an international journal of information technology management, policies, and practices. ISSN 0740-624X. 35(4), p. 546–555. doi: 10.1016/j.giq.2018.09.003.
• Busch, Peter André (2018). Conceptualizing Digital Discretion Acceptance in Public Service Provision: A Policy Maker Perspective. In Tanabu, Motonari & Senoo, Dai (Ed.), PACIS 2018 Proceedings - Opportunities and Challenges for the Digitized Society: Are We Ready? : Pacific Asia Conference on Information Systems (PACIS 2018) . Association for Information Systems (AIS). ISSN 978-4-902590-83-8.
• Busch, Peter André & Henriksen, Helle Aagard Zinner (2018). Digital discretion: A systematic literature review of ICT and street-level discretion. Information Polity. ISSN 1570-1255. 23(1), p. 3–28. doi: 10.3233/IP-170050.
• Majchrzak, Tim A.; Busch, Peter André & Sandvik, Kjetil (2018). Technology-Mediated Learning for Resilience. Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS). ISSN 1530-1605. p. 2331–2340. doi: 10.24251/hicss.2018.292.
• Busch, Peter André (2017). The Role of Contextual Factors in the Influence of ICT on Street-Level Discretion. Proceedings of the Annual Hawaii International Conference on System Sciences (HICSS). ISSN 1530-1605. p. 2963–2972. doi: 10.24251/hicss.2017.358.
• Eikebrokk, Tom Roar & Busch, Peter André (2016). Progress and Stewardship in Information Systems Research: Addressing Barriers to Cumulation through Active Process Ownership. In Shin, Bongsik; Nickerson, Robert & Sharda, Ramesh (Ed.), AMCIS 2016 Proceedings, San Diego CA, August 11-14, 2016. Association for Information Systems (AIS). ISSN 978-0-9966831-2-8.

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• Busch, Peter André (2022). Funksjonelle websider med PHP: en innføring i webprogrammering. Universitetsforlaget. ISBN 9788215049694.

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• Hausvik, Geir Inge & Busch, Peter André (2022). One Size Does Not Fit All: Designing Adaptive Public Services for All.
• Busch, Peter André (2019). Facebook: sosialt medium eller sosialt kloakkrør? Fædrelandsvennen. ISSN 0805-3790. p. 15–15.
• Busch, Peter André (2017). Norge er en digital sinke. Fædrelandsvennen. ISSN 0805-3790.
• Busch, Peter André (2016). Digitalisering av offentlig sektor.
• Busch, Peter André (2016). Putting the 'e' into e-government.
• Busch, Peter André & Henriksen, Helle Aagard Zinner (2015). Smart Cities: A Fata Morgana?
• Busch, Peter André (2019). Digital Discretion Acceptance and Impact in Street-Level Bureaucracy. Universitetet i Agder. ISSN 978-82-7117-925-0.

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