As a student, you have the right to make a complaint if you believe that mistakes have been made in relation to studies or exams.
Complaints against formal errors in connection with exams
If you as a student believe that formal errors have been made in connection with your test or exams you are entitled, pursuant to the Act Relating to Universities and Colleges 5-2, to complain about formal examination errors, for instance in the examination papers, in the way the examination is conducted or in the grading process.
The deadline is three weeks, after you know or should know the alleged errors, upon which the complaint is based. If you request an explanation of the assessment or appeal against the grade the deadline is three weeks from you receive the explanation or the decision about the appeal.
Appeals must be submitted by the digital complaint form on this page
The appeals are handled by the Faculty Board of the faculty responsible for the course.
Appeals in connection with practice in Teacher Education Programmes, are handled by the Teacher Education Unit Board.
If the appeal is not taken into account by the administration, it will be handled by the university´s Appeals Committee.
In cases where errors have been made that may have influenced your exam performance or the assessment of the exam, the grade awarded shall be annulled. In cases where the error may be rectified by a new assessment, such an assessment should be made. If not, a new examination should be arranged.
Appeals against individual decisions
As a student, you have the right to appeal against individual decisions made by the University, see the Public Administration Act, section 28. However, not all decisions made by the University can be classified as individual decisions. According to the Public Administrations Act (2b), an individual decision is an administrative decision relating to the rights or duties of one or more specific persons. This means that it is not possible to appeal against administrative decisions like for instance the time and place of the exam.
The deadline is three weeks from the moment you get the decision.
Appeals must be submitted by the digital complaint form on this page
If the appeal is not taken into account by the administration, it will be handled by the university´s Appeals Committee.
Appeals against grades
As a student, you are entitled to request an explanation of your grades pursuant to the Act relating to Universities and Colleges section 5-3 (1).
As a student, you have the right to appeal in writing against your grade pursuant to the Act relating to Universities and Colleges, section 5-3 (4).
The deadline is three weeks after the result has been announced.
If you request an explanation of the grade or complain about formal errors (see below) the deadline is three weeks from the moment you get the explanation or a decision has been made about the complaint.
You have no right to appeal against oral or practical exams that cannot be rechecked.
For group exams, each member who wants to make a complaint must do so via studentweb.
There can be no further complaints against the grade.
The complaint forms are submitted digitally, and you log in with your username@uia.no and password. For group exams, those members who want to make a complaint, each member has to submit their own complaint.
If you experience difficulty logging on to the form (error message "tilkobling er ikke privat/your connection is not private", you can safely go on, click "advanced/avansert" and "continue to skjema.uia.no/fortsett til skjema.uia.no". You can also try a different browser.